FAQ
How can I check today's exchange rate?
You can visit our website homepage or contact our customer service team to get the latest real-time exchange rate information.
Is there a minimum amount requirement for currency exchange?
Some services, such as Cash Exchange or Large Wire Transfers, may have minimum transaction requirements. Please consult our customer service team for specific details.
How long does it take for wire transfer funds to arrive?
Generally, local wire transfers are processed within one business day. International Remittance transactions may take 1-3 business days, depending on the destination.
What documents do I need to complete a currency exchange?
Depending on the transaction amount, you may need to provide valid identification such as a passport or driver’s license, along with proof of fund source if required.
In what scenarios is a Bank Draft suitable?
Bank Drafts are ideal for large transactions requiring formal payment proof, such as property purchases and business transactions. They offer high security and are guaranteed by the bank.
Does International Remittance support multiple currencies?
Yes, our International Remittance service supports various major currencies. For specific currency availability and fee information, please contact our customer service team.
